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1. How can I get transportation?
S.T.S. (Special Transportation Service) - 305-630-5333.
2: How Can I Get Help With My Medications?
There are several things you can do.
1. You can go to www.needymeds.com and click on brand name or generic and look at the alphabetical list of medications.
Click on your medication and print out the application for free medications. Sunshine for Seniors Volunteer Counselors
can do this for you if you don't have a computer or don't use one. Just call us at 305-670-6500 extension 256
for English or 305-670-6500 extension 276 for Spanish.
2. If you already have Medicare Part D, you can apply for a low income subsidy (sometimes called Extra Help).
To qualify for the low income subsidy, a couple can have up to a maximum of $1,749 per month in monthly income
and up to $23,970 in savings. An individual can have up to a maximum of $1,299 per month in monthly income and
up to $11,990 in savings.
3. If you have Medicare Part D, make sure you are on the Part D plan that covers your prescription medicines.
You can do this by going to www.medicare.gov and entering in your medicines. Or you can call SHINE at 305-670-6500
extension 256 for English or 305-670-6500 extension 276 for Spanish and we will do this for you.
3. I Keep Getting A Bill From The Hospital that I thought Medicare Would Pay. What Should I Do?
First, contact the hospital's billing department to make sure they are sending the bill to both Medicare and to any other supplemental insurance company you have.
Second, call 1-800-Medicare to make sure that the services you received are covered by Medicare. (Medicare says it is our responsibility to ask if Medicare covers the service before it is provided to us.)
Finally, if something else is happening, you can call SHINE at 305-670-6500 extension 256 for English or 305-670-6500 extension 276 for Spanish and we will get involved to advocate on your behalf.
If you discover that you do have a bill but cannot pay it, you can arrange a payment plan with the biller.
4. How can I find out about Assisted Living Facilities and Nursing Homes in Miami-Dade and Monroe Counties?
The Elder Helpline can provide information to you, including a list of questions to ask when selecting a Nursing Home
or Assisted Living Facility. For a complete listing of the licensed Nursing Homes and Assisted Living Facilities in Florida,
please go to the Agency for Health Care Administration website at http://ahca.myflorida.com/
Once you are on the site, select "Health Facilities & Providers" to search for facilities by county in Florida.
5. How can I get services?
Please call the Elder Helpline at (305) 670-4357 (HELP) to speak with an Information and Referral Specialist. We can
assist you to locate and access services in your community.
6. I need someone to help me get dressed, go grocery shopping for me and help me at home. I am able to pay someone to help me but I don't know how to find someone. What should I do?
Please call the Elder Helpline to speak with an Information & Referral Specialist. Our listing of organizations includes private-pay
options to meet the needs of those who can pay for services.
7. How can I become a provider?
Providers for most of our funding sources are determined through a formalized bidding process which is noted in
local newspapers and which takes place every three years. If you would like to participate, you should contact
Administrative Assistant, Anthony Bolanos, at 305 670-6500 ext. 228 and ask that your name be placed on our bidder's list.
That way, you will receive written notice when a "Request for Proposal" process is taking place. Applications and related
requirements to become a Medicaid Waiver provider are available at our office at 9500 Dadeland Blvd. #400 and may be picked
up during normal business hours.
8. I go to a senior center but I don't like the food. Is there anything I can do?
Concerns about the food you are receiving should be directed to your Site Manager or to the Project Director of the
agency from whom you receive the meal. Each meal site has formal procedures for dealing with suggestions as well as complaints
which will be initiated in order to give you a response. You should join the mealsite's Site Council which is a forum from which
you can make your preferences known. Meals must meet very strict nutritional requirements as part of the effort to make certain that
all participants are receiving a nutritious, balanced meal each day.
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Alliance
For Aging, Inc
9500 South Dadeland Blvd, Suite 400
Miami, FL 33156
Main: 305-670-6500
Elder Helpline:305-670-HELP(4357) TTY:1-800-96-elder(35337)
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